At Shield Mobile Security (SMS), we strive to provide the best possible service and customer satisfaction. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions under which we offer refunds for fees paid for device registration and other payments made for our services. Please read this policy carefully before making any payments. By using our website and services, you acknowledge and agree to the terms of this Refund Policy.

Eligibility for Refunds

1.1 Device Registration Fee: We offer a refund for the fee paid for device registration if you meet the following conditions:
- You request a refund within 30 days from the date of payment.
- You have not utilized the tracking services for the registered device during the refund period.
- You provide valid proof of purchase, such as a receipt or transaction details.

1.2 Other Payments: We may offer refunds for other payments made for our services on a case-by-case basis, subject to the following conditions:
- You request a refund within 30 days from the date of payment.
- The service for which the payment was made has not been utilized or delivered.
- You provide valid proof of purchase, such as a receipt or transaction details.

Non-Eligible Refunds

We do not offer refunds under the following circumstances:
- If more than 30 days have passed since the date of payment.
- If you have already utilized the tracking services for the registered device during the refund period.
- If the refund request does not meet the eligibility criteria mentioned above.

How to Request a Refund

To request a refund, please contact our customer support team at refunds@shieldmobile.net. Provide the necessary details, including your name, contact information, proof of purchase, and a reason for the refund request. Our team will review your request and respond to you in a timely manner.

Refund Process

If your refund request is approved, we will initiate the refund within a reasonable period. The refund will be processed using the original payment method used for the transaction unless otherwise agreed upon. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at refunds@shieldmobile.net.

Last updated: May 2nd 2024

By using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.